Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I get an InterLibrary Loan (ILL)?

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You can fill out our ILL form or contact our Technical Services Librarian, Eleanore Goerlach by phone (413) 236-2154 or by email, egoerlach@berkshirecc.edu

How do I find articles online?

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You can find online articles through individual article databases by going our A-Z database list and typing your search in the search box provided, or by searching from the "Berkshire Community College Discovery" search box located on the BCC Library website. If you are not on campus, you will have to sign in with the username and password you use to get into emails. For further instructions, view our video at Find Articles & Videos.

Do you have copies of current textbooks in the Library?

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Yes! We try to carry at least one copy of every textbook currently in use in our Reserves Collection. Most of these need to be used in the library and you will need your Student ID to check them out for in-library use. We also carry calculators and other materials that can be checked out.

Who do I contact about an overdue item?

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You can contact Amy Emerson-Inhelder at 412-236-2156 or email her at aemerson-inhelder@berkshirecc.edu. You can also call our main number at 413-236-2150.

Do you accept suggestions for book purchases?

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Yes! We are very happy to take BCC student, faculty and staff suggestions. Simply fill our our suggestion form.

How Do i Get An ID?

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You can get an ID card on the first floor of the recently renovated Library building during our regular hours of operation Monday through Thursday from 8:00 am to 7:00 pm and Fridays from 8:00 am until 4:00 pm. The Library Building is in the front of our campus facing West Street. Come to the Circulation Desk and let us know you want an ID. We'll even take your photo twice, if you don't like the first picture.

Can I Get Help With My Research Assignment?

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Yes! Either begin by contacting us in this chat box during regular operating hours, or emailing us at reference@berkshirecc.edu. You can also text us at 413-650-1275. You can also set up an appointment to meet with a Librarian .

Ask us by e-mail